Elgin, TX

Customer stated fan running but blowing warm air. Upon diagnosis we tested the system in cooling and found that the system is not presenting any issues at this time. Advised customer to inform us if system does this again and to leave everything the way it is.

Upon arrival we spoke to customer about his concerns with the system freezing over outside. Performing our diagnostic we found the system to have high subcool and high superheat values indicating a restriction in the metering device. We spoke to the customer about our concerns and informed him we could get repair options for him in the morning when we get part availability. Currently system is cooling but does have the potential to freeze over again. Customer is aware of this and will monitor it until repair can be performed. .

Upon my arrival, I spoke with the customer about their concerns with the system, not cooling. Performing my diagnostics. I found that there was no high voltage going to the main control board at the indoor furnace. When I pulled the door cover, I found that the door was not pushing the door, Killswitch all the way in allowing proper voltage to the system. I fixed the issue and found that the system is now cooling properly.

Upon my arrival I performed a biannual cooling evaluation. Made sure system was operating up to manufacturers specifications. Flushed out water removal system. Sprayed antibacterial pan treatment on coil pan. Made sure outdoor system was operating to manufacturer specifications and washed out the condenser coil with water. Did notice some bacterial growth in the air handler cabinet around blower fan wire into harness and top of A coil. Let customer know about the issue and read pricing options to her husband about installing a UV light. Customer is going to review estimates and pictures and get back to us.

Performed bi annual cooling evaluation. Checked indoor unit cooling operation and voltages and amps in air handler cabinet. Indoor system function properly. Changed filter. Checked outdoor units voltages and amps. Checked pressures. Washed down unit with water. Recommend customer add a safety float switch to the water removal system. Also recommend customer add surge protection to indoor and outdoor unit as well please send over quotes. System cooling and operating at manufacturers specifications at this time.

Upon arrival I went into the attic and blew out the water removal system and sprayed drain pan treatment into coil pan as well as into the drain itself. Looked at blower wheel and motor and got voltages and amps for equipment. Placed probes in supply and return ducts to get temp split. Went outside and noticed there was a good amount of plant growth around unit. Recommended clearing it away to customer and she agreed. Got voltages and amps for outdoor equipment and checked capacitor and contractor. All working correctly. Washed down unit with water and used condenser cleaner for the top and electrical cover. System operating to manufacture specifications at this time.

When I arrived I found that the outdoor unit was not operating. The cause was a bad voltage enhancement system. I spoke with the client about his different options and he chose the hn13e. I replaced the voltage enhancement, voltage distribution, added performance enhancement, redid wire terminals and cleaned the outdoor heat transfer media coil. I then tested the system and found it operating properly at this time. The client has signed up on our maintenance program.

Upon my arrival I spoke with the customer about their concerns with the system not cooling. Performing my diagnostics I found that the water removal system is restricted causing the auxiliary float safety switch to trip. I spoke with the customer about my concerns and presented repair options. Customer approved to have the water removal system flushed and treated as well as signing up for the annual maintenance. I flushed the water removal system, treated with a gallon of water and drain pan solution then verified system safety and performance. System is currently operating within manufacture specifications.

Upon my arrival I spoke with the customer about their concerns with the living room system not cooling. Performing my diagnostics I found that the voltage enhancement failed causing the outdoor unit to not come on for normal operation. I spoke with the customer about my concerns and went over their different repair options. Customer approved HN13D and this was performed while on site. Performing the repair I installed a new voltage enhancement system, new voltage distribution system, redid wire terminals, added performance enhancement system, chemically washed the condenser coil then ran a performance and safety testing on the system. Found everything to be operating within manufacture specifications at this time. Customer mentioned she needs to reach out to schedule her cool checkup.

Upon my arrival I spoke with the customer about their concerns with the living room system not cooling. Performing my diagnostics I found that the voltage enhancement failed causing the outdoor unit to not come on for normal operation. I spoke with the customer about my concerns and went over their different repair options. Customer approved HN13D and this was performed while on site. Performing the repair I installed a new voltage enhancement system, new voltage distribution system, redid wire terminals, added performance enhancement system, chemically washed the condenser coil then ran a performance and safety testing on the system. Found everything to be operating within manufacture specifications at this time. Customer mentioned she needs to reach out to schedule her cool checkup.

Upon arrival, discuss with homeowner scenario of power fluctuation, including partial power at one point. Some things working, and others not. Presume one leg out calls motor and board to lockout. Performed reset via power termination. System started up flawlessly and was operating within manufacture specifications upon departure.

Upon my arrival I performed a 6 month checkup on 1 heat pump system. Flushed and treated the water removal system, cleaned the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide, changed the air filter the verified systems safety and performance. I found that there is bacterial growth within the insulation on the door of the air handler and the voltage enhancement system is low. I recommend having the insulation replaced on the air handler door, treating for bacterial growth with bio protect, installing UV bacterial prevention system and having the voltage enhancement system replaced. After completion of the evaluation I checked into the concerns with the front house not cooling well. I found the system to be very low on R22 refrigerant and the emergency drain pan was half full with water. I spoke with the customer about my findings on the 2 systems. He would like options emailed over for the main house and is going to take into considera

Upon arrival, discussed with homeowner details of outdoor unit not coming on during cooling demand. Upon further inspection found spider in points of voltage distribution system. Removed spider and found unit working perfectly with a manufacture, specified sub cooling of 10°. Treated voltage distribution system with insecticide. Homeowner opted for comfort 1.

Upon my arrival I spoke with the customer about their concerns with the system not cooling. Performing my diagnostics I found the water removal system is restricted. I spoke with the customer about my concerns and gave repair options. Customer approved to have the water removal system flushed and treated today. After performing the repair I tested the system finding everything operating the best it can given its age. Due to rain saturating the condenser coil it was difficult to accurate readings on the pressures. System is currently cooling at this time and customers are going to take into deep consideration on the systems age. They will go over what they feel is the best way to move forward and will contact us when they are ready to meet with the comfort specialist.

Upon arrival, I spoke with Xavien, who reported that the AC unit was dripping water onto the first floor. During troubleshooting, I found that the primary drain line was full of water and the system was continuing to run. I inspected the inline float switch and discovered it was not interrupting the 24V control line as it should. I presented Xavien with the available Water Removal System Rejuvenation options, and he chose the Bronze option. This included purging and flushing the primary drain line, replacing the inline water safety switch, installing drain treatment tablets, and performing a full performance and safety test. I also recommended the Comf1 maintenance plan. Xavien requested that the plan details be emailed to him so he can review it with the homeowner.

Upon my arrival I spoke with the tenants about their concerns with the system not cooling. Performing my diagnostics I found the voltage enhancement system has failed on the outdoor system and the condenser coil is dirty. I spoke with the home owner about my findings and went over repair options. They approved to have HN14A performed today. I installed a new voltage enhancement system, washed the condenser coil then ran a performance and safety testing on the system. I found everything to be operating within manufacture specifications at this time. The home owner does not wish to get maintenance due to the plan to sale the home in the near future.

Upon my arrival I evaluated 1 heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found that the voltage distribution system has burnt contacts, I also found that the airflow distribution system was dirty, using the electronic leak detector I found the leaks at the indoor coil Recommended an appointment with the comfort advisor but Louise declined that option at this time. I’ll send an estimate to replace the indoor heat exchanger. I’ll also send estimates for the cleaning of the indoor unit and the voltage distribution system. Louise would like the estimates and invoice mailed to her at this time. Due to the age of the system I would highly recommend setting up an appointment with the comfort advisor before selecting a repair option.

Upon arrival, I spoke with Dee Dee, who mentioned that the second-floor room is not cooling properly. She also requested a brief report on the system’s condition. During troubleshooting, I discovered a hole in the return plenum at the bottom joint, which was allowing attic air to be pulled into the system. Additionally, I found multiple sections of the supply plenum where the seams were coming apart, causing air to leak into the attic space. I received approval to repair the identified issues with both the return and supply plenums. After completing the repairs, I observed that the airflow to the top floor had significantly improved. I also replaced the air filter on the first floor. However, I did not replace the filter for the second floor, as the correct size was not available at the time. Dee Dee declined an estimate for the Comf1 upgrade for her system. I also noted that one of the half windows is partially uncovered and recommended that she install blinds to help improve over

I spoke with David regarding his HVAC concerns. He mentioned that the system is able to cool when outdoor temperatures are mild, but struggles to keep up when it gets hotter outside. During my inspection, David pointed out that the low-voltage wire to the condenser had been cut at the outdoor unit. While troubleshooting, I discovered several issues: • The inlet side of the heat exchanger was heavily covered in debris. • The indoor blower motor was also obstructed with buildup. • The condenser coil is in need of a thorough cleaning. I checked the system pressures, but due to the level of debris, a more accurate reading will be possible after the system has been properly cleaned. David approved the HK2D service option, which includes a complete system cleaning and replacement of the damaged low-voltage wire at the outdoor unit. He also opted into the Comf1 maintenance plan for continued care of his system. Our office will contact David shortly to schedule the necessary repairs.

Upon my arrival I evaluated 1 furnace split system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the pressures lower than normal, I also found the voltage enhancement system lower than normal and I also found the start capacitor lower than normal. I was approved to add r410a and I only needed to add 4LB’s . Mike chose to wait before replacing the voltage enhancement system and the hard start kit.

Upon my arrival I spoke with the customer about their concerns with the comfort control being blank. I performed my diagnostics finding that the voltage conversion system has failed preventing conversion of high voltage to low voltage. I spoke with the customer about my findings and went over repair options. They approved HD2A today and I performed the approved repair while on site. I installed the new voltage conversion system and redid wire terminals coming to it. I then performed a performance and safety testing followed by the 6 month checked. Flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide then verified systems safety and performance. Found everything to be operating within manufacture specifications at this time.

Upon my arrival I evaluated 1 furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the pressures for the main house condenser lower than normal, found the voltage enhancement system lower than normal, I also found the surge protector. O longer active. On the mini split I found no issues. David approved an estimate to replace the surge protector. I performed the repair option, this system is now working properly

Upon my arrival I evaluated 1 furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the pressures for the main house condenser lower than normal, found the voltage enhancement system lower than normal, I also found the surge protector. O longer active. On the mini split I found no issues. David approved an estimate to replace the surge protector. I performed the repair option, this system is now working properly

Upon my arrival I evaluated 1 furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the voltage enhancement system and the voltage distribution system at the condenser lower than normal. I also recommended iFlo due to the drain being covered in orange residue. John declined the estimates at this time and wants to wait until the repairs are necessary.

Upon my arrival in Elgin I did AC Repair. I spoke with Sherri regarding her concerns about her HVAC system not cooling properly. During troubleshooting, I discovered that the voltage enhancement system for the first-floor outdoor unit was weak, which prevented the compressor from starting. I explained the issue to her in detail and presented replacement options. Sherri approved the Gold option, which included: • Cleaning the condenser coil • Replacing the voltage enhancement system • Replacing the voltage distribution system • Installing a hard start kit After completing the work, I performed a full performance and safety check. The system is now operating properly and efficiently.