Austin, TX

Upon my arrival I spoke with the customers about their concerns with the drain being restricted. With their approval I flushed and treated the drain line today then ran a performance and safety testing. System is flowing properly at this time and will take a little while to cool the home down. Customer renewed their active membership and signed the Austin area home up for maintenance as well. 2019 Payne system.

Upon my arrival, the customer was concerned about water dripping from the water removal system in the attic. Upon my diagnosis, I found there to be a blockage in the water removal system, causing cold water to sit inside of the pipe and cause condensation due to the heat of the attic. I also noticed that the water removal system was not insulated for a good portion of it. I informed the customer my findings and presented options for repair. The customer chose the HF15A option. I flushed and treated the water removal system and reinsulated the small section of PVC with no insulation. System cooling and draining properly at this time. WO-TNFR693774

Upon my arrival, the customer was concerned about water dripping from the water removal system in the attic. Upon my diagnosis, I found there to be a blockage in the water removal system, causing cold water to sit inside of the pipe and cause condensation due to the heat of the attic. I also noticed that the water removal system was not insulated for a good portion of it. I informed the customer my findings and presented options for repair. The customer chose the HF15A option. I flushed and treated the water removal system and reinsulated the small section of PVC with no insulation. System cooling and draining properly at this time. WO-TNFR693774

Upon my arrival, the customer was concerned that he had previously had an electrician up in the attic to fix an exhaust fan in the electrician, found the air handler and area around the air handler to be wet. Upon my diagnosis, I found the water removal system to be clogged, causing water to back up into the heat transfer media coil pan. This water was being blown throughout the ductwork by the fan, causing extensive water damage inside of the ductwork and underneath the unit. I also found the combustion exhaust removal pipe to not be fully sealed at the roofline. This could also be a reason for the water on the planks around the system. I informed the customer of my findings, presented options to clear the blockage in the water removal system. The customer chose the HF3A option. I removed the blockage from the water removal system and treated the system with bio protect. The customer wants our comfort specialist to come and give estimates on replacing the damaged ductwork. System cool

Upon my arrival, customer was concerned that the system was not coming on at all. Upon my diagnosis, I found the water safety switch to be triggered due to a blockage in the water removal system. Informed customer of my findings. I recommended having the water removal system, flushed and treated and removing all of the water from the auxiliary drain pan. Customer agreed. I removed all the water from the drain pan using a vacuum and blew out the water removal system with compressed air. System came on and started cooling properly.

Upon my arrival I evaluated 1 carrier gas furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time.

Upon my arrival I evaluated 1 Trane gas furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time.

Upon my arrival I checked into the customers concerns. I went through the entire system and could not find any issues at this time. If what they experienced happens again they will take video and pictures. Made sure the thermostat was set to permeant hold before leaving.

Upon my arrival with customers concerned that the warehouse shop office was not cooling below 80°. On my diagnosis, I found the outdoor voltage enhancement system to be vaulted, not allowing the exhaust removal system to operate. I informed the customer my findings and recommended options for a repair. The customer chose the HN13A option. I replaced the outdoor voltage enhancement system and tested the system for performance and safety. System cooling properly at this time.

Upon my arrival I checked into the concerns with the upstairs thermostat being blank. I found that this is due a restricted water removal system tripping the auxiliary float safety switch. Spoke with the customer about my findings and went over ways to resolve the issues. They approved to have the water removal system cleared and treated today then will consider having iFLO pro installed. Flushed the water removal system, stress tested it with a gallon of water with drain pan solution the ran a performance and safety testing. System is performing to manufacture specifications at this time.

Upon my arrival I checked into the concerns with water dripping by the laundry room. Found the 1/4” refrigerant line for the mini split system not insulated. The field supervisor will be returning Monday to gather a material list to resolve the issue.

Upon our arrival we performed the approved repairs to rebuild the supply air plenum on the downstairs zone. Removed the fallen plenum, built a 4’ plenum out of new duct board, installed the new plenum, secured it with panduit strapping in 2 areas, sealed around the new plenum, installed the zone damper then tested the system. Found the system was overcharged from a previous technician so we removed some charge today to bring it to the proper subcool. System is performing to manufacture specifications at this time.

Upon my arrival, the customer was concerned that the comforter controller for the downstairs system was turning on and off intermittently. Upon my diagnosis, I found the water removal system to be backed up, triggering the water safety switch. I informed the customer of my findings are recommended options to clear the blockage and treat the water removal system. The customer approved the HF15B option. I cleared the blockage in the water removal system using compressed air and treated the system with pan treatment spray. I also installed a in-line access port onto the main water removal line. And also installed a valve to isolate the water removal system from the other systems line. Tested system for performance and safety system cooling properly at this time.

Returned to job to perform the approved repairs. I released any remaining nitrogen out of the system. I began by removing the old bi flow filter dryer and faulty refrigerant pressure control system. I flushed system with RX 11 flush and purged the system with nitrogen. Installed new bi flow filter drier. Installed new refrigerant pressure control system. Performed elite test with nitrogen to 350 psi. Use soap bubbles on all joints to ensure no leaks. I performed the triple evacuation service using nitrogen. Pulled a vacuum down to 500 µm. Installed 11 pounds of 410a refrigerant. Washed system down and cleaned the electrical cabinet. Tested system for performance and safety. System cooling properly at this time.

When I arrived the system had several faults. I found that the outdoor exhaust removal system was getting the correct voltage but the motor was not operating. I spoke with the client about her different options and she chose the hc14d. I replaced the voltage distribution, oat thermistor, poc board and the motor. I cleaned out the bottom of the system as best as I could from leaves and dirt. I also redid some wire terminals. After the repair I cleaned the coil. I tested the system in high stage and found that it is operating properly at this time.

Upon my arrival I checked into the concerns with the system not cooling blower 78°F. While attempting test the system I found that the fresh air control failed preventing normal operation. I was able to wire around it to test the system and found the supply air plenum for the downstairs zone has fallen off dumping conditioned air into the attic. This will result in the hot attic air mixing in with the cool air preventing the home to cool properly. I was unable to secure the zone due only having one set of hands and it being a very tight area. I spoke with the customer about my concerns and went over their repair option. They approved the repair and the office will coordinate our return. Due to the system not being complete sealed pressure readings were not accurate.

Arrived at a home in the Del Valle corridor just off Bastrop Hwy where the homeowner said the ductless mini-split in their back addition had been blowing barely cool air all week and making a grinding noise every time it ramped up. Opened the indoor head unit and found the blower wheel packed solid with dust and lint. The filters hadn't been serviced in years and the imbalance was audible. Cleaned the blower wheel thoroughly, washed the filters, checked refrigerant charge, and tested the unit through all speed settings to confirm it was running quiet and cooling correctly. Room went from miserable to comfortable in one visit.

Upon my arrival the customer was concerned about water dripping from the upstairs air-conditioning unit. While my diagnosis I found the water removal system to be backed up, filling the air movement system, and exhaust removal system with water. I informed the customer of the issues and recommended clearing the water removal system and removing the water from the components of the furnace. The customer agreed and chose the HF15A option. I removed all the water from the components of the system and cleared the blockage in the water removal system. The drain goes to the master bath sink. There could possibly be a clog in the plumbing there. I let the customer know this and to call a plumber if the sink backs up. System cooling properly at this time. Customer will be calling office when they get back from vacation to join maintenance plan.

Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time. I sealed up a couple small air leaks in the supply plenum and return with silver tape. Customer renewed comfort 2 agreement with the technician on site. System cooling properly at this time.

Upon my arrival I evaluated 1 carrier gas furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Swapped filters supplied by customer. Cleaned the electrical cabinet and washed unit using water. Found no issues at this time. No recommendations at this time.

Upon my arrival I evaluated 1 Bryant gas furnace system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Removed very clogged media filters. Found no issues at this time. No recommendations at this time. The system is performing to the best of its ability given its age.

Upon my arrival I evaluated 1 carrier heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the refrigerant pressures to be a little high, this was due to the condenser having a lot of leaves and yard trimmings in the heat transfer coil. Pressures normalized after washing it off. Also performed the HN13A repair. I replaced the outdoor voltage enhancement system. System cooling properly at this time.

Upon my arrival I checked into the concerns with the system not cooling. Performing my diagnostics I found the auxiliary float safety switch tripped due to a restricted water removal system. With the customers permission I cleared the water removal system then stress tested it with a gallon of water verifying good flow. I treated the water removal system with drain pan treatment then ran a performance and safety testing finding everything performing to manufacture specifications at this time.

Upon my arrival I found that the breaker on the air handler had gone bad. I removed the breaker and hard wired around it. System is now operational and safe to operate. Everything was covered the 3 year labor warranty.

Upon my arrival I checked into the concerns with the system not cooling. I found that the thermostat was loose on the wall preventing 24volts to bring the thermostat on for normal operation. I pushed the back onto the wall then tested the system. System is cooling properly at this time. Customer would like a quote emailed over to install a box around the thermostat.